Cancellation & Refund Policy

Ice rentals

IceTime is a discovery platform. We do not collect rental payments, issue rental contracts, provide insurance, or hold ice on your behalf. When you click Book through rink, you are sent to the rink's own booking system or official contact method and you complete the booking, payment and paperwork with them.

Because IceTime never charges you for rental ice, there is nothing for us to refund. Cancellations, changes and refunds follow the rink's own policy. Contact the rink directly using the details on its IceTime profile page.

Public skating, shinny and family skate

Admission is paid at the door to the facility. IceTime does not sell tickets or collect admission fees, so cancellations and refunds are handled by the facility.

Skate training

Training arrangements are between the trainer and the customer. Payment, cancellation and refund terms are set by the trainer.

Memberships

IceTime is currently in pilot mode and no paid memberships are being sold. If paid rink or trainer memberships are activated in the future, they will be billed monthly and can be cancelled at any time from the billing portal; cancellation takes effect at the end of the current billing period.

Questions

Email support@icetimes.org and we'll help you reach the right facility.